Shipping Policy

Effective Date: August 25, 2026

At Zenvora Store, we aim to provide a smooth and reliable delivery experience for every customer.

1. Order Processing

Orders are normally processed within 1–3 business days after confirmation.

Orders may take additional time during sales, promotions, public holidays, or periods of high demand.

2. Delivery Time

Estimated delivery time is generally 3–7 business days, depending on the customer's location and courier service.

Remote areas may require additional delivery time.

3. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout or communicated before order confirmation.

Any applicable delivery charges may vary depending on the order, location, or delivery service.

4. Cash on Delivery

Cash on Delivery (COD) may be available for eligible locations. Customers may receive a confirmation call or message before their order is dispatched.

5. Order Tracking

Where tracking is available, customers may receive tracking information through their provided phone number, email, or other communication method.

6. Incorrect Address or Contact Information

Customers are responsible for providing a correct delivery address and active contact number.

Zenvora Store is not responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.

7. Delivery Delays

Delivery times are estimates and are not guaranteed. Delays may occur because of weather conditions, courier issues, public holidays, high order volume, or other circumstances beyond our control.

8. Failed Delivery

If a delivery cannot be completed because the customer is unavailable, refuses the parcel, or cannot be reached, additional delivery attempts or charges may apply.

Repeatedly refused or unclaimed orders may be restricted from future Cash on Delivery purchases.

9. Damaged Packages

If your package appears damaged upon delivery, please contact Zenvora Store as soon as possible and provide relevant photographs or other evidence so we can review the issue.

10. Contact Us

For questions regarding shipping or delivery, please contact Zenvora Store through the contact information provided on our website.

Thank you for shopping with Zenvora Store.