Shipping policy

Zenvora

1. Order Processing

All orders placed with Zenvora are processed within 1–3 business days after order confirmation. Orders are not processed or shipped on Sundays or public holidays.

If we experience a high volume of orders, shipments may be delayed slightly. Customers will be notified if there is a significant delay.

2. Shipping Time

Estimated delivery times depend on your location:

Within Pakistan: 3–7 business days

Remote areas: 5–10 business days

Delivery times are estimates and may vary due to courier delays, weather conditions, or other unforeseen circumstances.

3. Shipping Charges

Shipping charges will be calculated and displayed at checkout before completing the order.

Occasionally, free shipping promotions may be offered on selected orders or campaigns.

4. Order Tracking

Once your order is shipped, you will receive a tracking number via email or message so you can track the delivery status of your order.

5. Incorrect Shipping Address

Customers are responsible for providing accurate shipping details. Zenvora will not be responsible for orders delivered to incorrect addresses provided by the customer.

If you notice an error in your shipping address, please contact us immediately.

6. Damaged or Lost Packages

If your order arrives damaged, please contact us within 48 hours of delivery with photos of the product and packaging.

Zenvora is not responsible for lost packages caused by courier issues, but we will assist customers in resolving the matter with the courier service.

7. International Shipping

Currently, Zenvora ships only within Pakistan. International shipping may be available in the future.